After taking a spiritual gifts class a few years ago, Karen Murray was looking for a place to use her gift of serving. She found the perfect fit on the Willow Creek Ticket Team.
Ticket Team members assist guests with Christmas ticket needs, serving at Ticket Central, taking phone calls, or answering questions at the kiosks. Most members serve two, two-hour shifts a week, increasing the number of shifts during Christmas services.
From Recruit to Leader
Karen joined the team seven years ago, and the rest of her family was soon lending a hand. Now, as Team Leader, Karen greets guests, trains new volunteers, and mans the phones. Her husband Bill serves in these capacities, also helping with set up and computer issues. Thirteen-year-old Liam, who started out greeting guests and passing out candy, is now helping on the computer and answering guests’ questions.
New volunteers on the Ticket Team receive on-the-job training in greeting people, helping to fulfill ticket requests, and handling special requests. They work on a buddy system during their training. Morning and evening shifts are still available, beginning November 28 and extending through Christmas Eve. To learn how you can use your gift of hospitality or serving to assist guests at Christmas, visit the web site, or contact acroft@willowcreek.org. Training and chocolate provided!
"A Family Within a Family"
“Serving on the Ticket Team has become such an important part of our lives,” says Karen, “we feel like we’re really a family serving within a family.”